Information for outpatients

All of our clinics are run by a consultant-led team of trained doctors and nurses. Before having any investigations or treatment, new patients will have a consultation to discuss treatment options and other aspects of their care. The Outpatients Department team take responsibility for liaising with GPs, hospitals, hospices and all relevant agencies during your treatment. They can also arrange for access to clinical nurse specialists and external services such as benefits advisors and social workers, if required.

Phone/video consultations

Many of our outpatient consultations currently take place by phone or video. You are welcome to have a family member of friend with you during phone/video consultations, if you would find this helpful.

Consultations on hospital sites

If we invite you for a face-to-face appointment at hospital, it is important that you attend. To keep our hospitals safe and avoid spreading infection, we may have some visiting restrictions in place. Check here for the latest information.

Information for your first appointment

We want you to feel supported and as prepared as possible for your care at The Clatterbridge Cancer Centre. This page includes information aimed to help you prepare for your first consultation with one of our consultants.

You will have received a text message and/or a letter with an appointment date and time with a member of the consultant team. Your appointment could be:

  • Video consultation using Attend Anywhere
  • Telephone consultation, or
  • Face-to-face consultation at a hospital outpatient department

Information to bring with you for your first appointment:

  • A list of any tablets or medication that you may be taking
  • A list of any questions you would like to ask your consultant / healthcare team

Additional support e.g. if you have accessibility or communication needs:

If you need any additional support at your appointment, we can arrange this if you tell us about it. (For example, additional support because you have a disability, health condition or any communication needs e.g. an interpreter or chaperone.)

If this applies to you, call us on 0151 556 5000 and choose Option 3 (the 'outpatient appointments' option). We will take the details, update your health record and make the relevant team aware so they can arrange this for you.

Before your first video appointment

If you are having a video consultation (using Attend Anywhere), we would recommend watching this short film before your consultation. It explains how your video consultation works and will help you prepare for it. When it’s time for your video consultation, just click the link in the email you receive. This will take you into a virtual waiting room. The consultant will invite you into the consultation when they are ready.

Watch this short film before your first video consultation.

Visiting hospital for appointments and how to get there

Report to the reception desk (as indicated in your appointment text/letter) to check in for your appointment. The receptionist will ask you some questions so we can check and update the information on your Patient Electronic Record. This will include:

  • Your home address, phone number(s) and email (if you have one)
  • Your next-of-kin contacts and their phone numbers
  • Your ethnicity for your patient record

Travel information

The Clatterbridge Cancer Centre has clinics in hospitals across Cheshire & Merseyside as well as our own three sites: Aintree, Liverpool and Wirral. Travel information (including parking) is available in the links below:

Clinics in the 3 Clatterbridge Cancer Centres

Our clinics in other hospitals

If you are considering private care

Clatterbridge Private Clinic is part of The Clatterbridge Cancer Centre NHS Foundation Trust and has units within our Liverpool and Wirral hospitals. Profits from the clinic are reinvested back into the NHS. If you have medical insurance and/or are considering private care, you may be interested in how they can support your treatment journey. Find out more about Clatterbridge Private Clinic.