Patients and relatives
You can ask for copies of your medical records and other information that we hold about you.
This might be:
- Medical record
- Medical images (e.g. scans, photos)
- Nursing notes
You can make the request yourself. Alternatively, your family member can make a request for you or a ‘personal representative’ like a solicitor can request your records.
How to request your records
The easiest way to request your records is by completing our Subject Access Request Form, and providing proof of your identity such as a household bill (with your name and address), driving licence or passport.
Once completed, you can either:
Email it to our Patient Subject Access Requests team, or
Post it to:
Assistant Service Manager, Admin Services, Clerk and Secretarial Team
The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Cancer Centre – Wirral
Clatterbridge Road
Wirral
CH63 4JY
If you need the form in a different format, just email or write to us at the addresses above.
You can also ask your care team for a copy of your records.
What happens next
We have one month to provide the information you have requested. We may need longer if it is a big or complex request, but we will contact you to let you know.
We cannot give you information held by other NHS organisations – you will need to request it from them directly.
Data protection laws give you the right to see the information we hold about you.
Employees, job applicants and former employees
You can ask for copies of information that we hold about you.
This might be:
- HR file
- Meeting minutes
- Emails
- MS Teams messages
You can make the request yourself. Alternatively, your family member can make a request for you or a ‘personal representative’ like a solicitor can request your records.
How to request your records
The easiest way to make the request is by completing our Subject Access Request Form, and providing proof of your identity such as a household bill (with your name and address), driving licence or passport.
Once completed, you can either:
Email it to our HR Subject Access Requests team, or
Post it to:
Human Resources
The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Cancer Centre – Wirral
Clatterbridge Road
Wirral
CH63 4JY
If you need the form in a different format, just email or write to us at the addresses above. You can also ask a manager for a copy of your records.
What happens next
We have one month to provide the information you have requested. We may need longer if it is a big or complex request, but we will contact you to let you know.
Data protection laws give you the right to see the information we hold about you.
Handling of requests
If you are unhappy with how we are dealing with your request, you should contact our Data Protection Officer by:
Emailing our Data Protection Officer, or
Writing to:
Data Protection Officer (Information Governance Manager) – Digital Team
The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Cancer Centre – Wirral
Clatterbridge Road
Wirral
CH63 4JY
If you’re still not satisfied, please contact the Information Commissioner’s Office.
Information Commissioner's Office
The Information Commissioner’s Office (ICO) is a national regulator. It is the UK's independent body set up to uphold information rights. The ICO offers independent advice and guidance on the law and personal data, including your rights and how to access your personal information.
You have the right to complain to the ICO if:
- You are unhappy with our response to your complaint about how we have handled your personal information, or
- We have not responded to you within one month
Contact the ICO:
The Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Call 0303 123 1113 or 01625 545745
Visit the Information Commissioner's Office website
If you feel we have failed to disclose information without good reason you can also apply to a court for disclosure.
Further information
If you have any questions about how we use your information, please contact our Data Protection Officer:
Data Protection Officer (Information Governance Manager) – Digital Team
The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Cancer Centre – Wirrral
Clatterbridge Road
Wirral
CH63 4JY
Call 0151 556 5844