We want to make your first visit to see us as easy as possible for you. It could be in:

  • One of our three Clatterbridge Cancer Centres (CCC-Aintree, CCC-Liverpool or CCC-Wirral), or 
  • One of our clinics in other hospitals across the region

Either way you will receive the same expert care, support and understanding from our teams.

What to expect 

Your first appointment will be longer than other appointments so there is plenty of time to discuss your diagnosis and treatment options with you. You can ask any questions you have.  

If you agree your treatment plan during this appointment, we will get your consent to treatment – this means you agree to have the treatment. We will send you further information (digitally / electronically or on paper) for you to read.

Please make sure you have a list of your current medication at your first appointment so you can give it to the doctor (or other healthcare professional) you are seeing. 

You might also find it helpful to bring a list of any questions or concerns that you want to discuss at your first appointment. 

Cancer information and support

Our Cancer Information and Support team offer a wide range of advice, guidance and support for people with cancer, families and carers. It includes:

  • Macmillan patient information leaflets
  • Local support groups
  • Practical help and advice – including useful links and contacts 
  • Advice on welfare benefits and financial support 

Find out more about our Cancer Information and Support service.

Getting here

Visit our hospital location pages for details of our outpatient clinics across Cheshire and Merseyside. They include information about where your appointment is, travel information (including public transport and parking) and useful contact details. 

Hospital transport

If you are unable to make your own way to an appointment, hospital transport is available if you meet the eligibility criteria. You will need your NHS number to be able to book transport – this can be found on your hospital letters. 

Please contact the following providers to discuss further and make a booking:

  • If your GP is based in Merseyside or Lancashire – please call the North West Ambulance Service on 0800 032 3240
  • If your GP is based in Wirral or Cheshire – please call the West Midlands Ambulance Service on 0345 425 0050
  • If your GP is based in Wales – please call the Welsh Ambulance Service on 0300 123 2317

When your arrive

Your appointment letter will explain the exact location of your appointment. It will either ask you to check in at a reception desk or to use one of our self-check-in machines. 

When you arrive for your appointment, we will ask you to confirm the information we hold for you is accurate and up to date. 

This will include:

  • Your address, telephone number(s) and email address
  • Details for any next of kin contacts you wish us to hold, and
  • Your ethnicity for your patient record

If you are considering private care

Clatterbridge Private Clinic is part of The Clatterbridge Cancer Centre NHS Foundation Trust and has units within our Liverpool and Wirral hospitals. Profits from the clinic are reinvested back into the NHS. If you have medical insurance or are considering private care, you might be interested in how they can support your treatment journey. Find out more about Clatterbridge Private Clinic

Further information