The Freedom of Information Act 2000 provides the public with the right to access recorded information held by the Trust. 

We must publish certain information under the Act. You can also ask for any information that is not published. This is known as making a request under the Freedom of Information Act (a FOI request). 

How to make a FOI request 

  • Send an email (address below) or send a letter in the post
  • Give a clear description of the information you need, including any timeframes
  • You must include your name or we cannot accept your request
  • We will respond to your request within 20 working days

Email your Freedom of Information request to us

Send your request in the post:

Information Governance Manager
Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Road
Bebington, Wirral
CH63 4JY 

Asking for copies of your records

Visit our 'Request your records' page if you would like a copy of your medical record or your employment record.  

Frequently requested information 

This information is correct as of October 2023. 


Board Members & Staff

Details of Board Members can be found here. 

Queries about any other members of staff not part of our Board will not be disclosed, as this is exempt as personal information under the FOI Act Section 40. 

IT queries

  • Our Electronic Patient Record (EPR/EHR) system is Meditech 6.08.42
  • Our regional Shared Care Record is CIPHA
  • Our integration platform (TIE) is Iguana
  • Our robotic process automation system is Blue Prism
  • Our Business Intelligence team report using Power BI
  • Our electronic document management system (eDMS) is provided by Kainos
  • Our Radiology Information System (RIS) is Wellbeing
  • We do not have a laboratory information management system

Estates queries

Our estates and facilities are managed by our wholly-owned subsidiary company, PropCare.  

Procurement queries

Our procurement service is provided by Health Procurement Liverpool (HPL)

FOI performance: 2022/23

Number of requests received: 548
Average response time (working days): 13
Number completed in more than 20 working days: 29 (5%)


Although you can make a request for information, we do not always have to provide that information. The Freedom of Information Act includes several exemptions where it would not be suitable for an organisation to provide the information being requested. An example is where providing the information could cause a security risk. 

Further information

For more information, visit the Information Commissioner's Office website - Freedom of information guidance and resources