You can be assured that speaking to us or raising a complaint, will not adversely affect the care you receive.
We are committed to putting our patients at the heart of everything we do.
We understand that if you are a patient, a relative, a carer, a friend of a patient, or any other member of the public, you may have questions or concerns about the services that we provide.
For example, if you:
The Patient Advice and Liaison Service (PALS) is a confidential service that can help you.
The team can provide you with:
We cannot provide advocacy, counseling, diagnosis or medical advice. However, we can speak to the people that can provide these services on your behalf.
If you have a problem or issue relating to your clinical care and treatment now, you should always talk to your cancer doctor, nurse or other member of staff in the ward/department/clinic. They are the best people to help deal with current problems as quickly as possible.
We can be contacted if they cannot resolve the problem for you.
The PALS office is open between 09.00am hours and 17.00pm Monday to Friday.
Please ask at the Macmillan Information Centre or at the main reception desk for directions.
PALS telephone number: 0151 556 5203
PALS Email address: email@example.com