Information on Coronavirus (COVID-19) for patients

Please do not attend our hospital sites if you (or a household member) have recently tested positive for COVID-19 or have symptoms of COVID-19.

If you are a patient and have tested positive for COVID-19, have a household member who has tested positive or have any further questions about COVID-19 in relation to your treatment or clinic appointment, please contact your specialist care team or our Hotline (0800 169 5555).

Cancer care during the COVID-19 pandemic

We continued providing cancer care right throughout the pandemic. We know this was a worrying time and we can reassure you that we are continuing to take every step to keep patients safe during their treatment and ongoing care with us. If we have asked you to attend hospital, it is very important that you continue coming to your appointments.

Here are some of the measures in place to keep you safe while we care for you:

  • Facemasks, hand hygiene and social distancing continue on all our sites.
  • We have reduced footfall in our hospitals by limiting access to people who really need to be there.
  • We regularly review treatments and assess the benefits versus the risks in line with national guidance.
  • Video and phone consultations (where appropriate) help patients avoid unnecessary trips to hospital.
  • For some cancers, we can deliver the same dose of radiotherapy in fewer visits. This is just as effective and means patients don’t need to come to hospital as often.
  • We are offering other treatments in different ways e.g. you may be able to take 3 months of medication home with you so you don’t need to visit hospital every month.
  • Psychological support is available for patients, where appropriate. Please ask your specialist care team about this if you would like to access this service.
  • Your specialist care team will be happy to answer any questions or discuss concerns you may have. You can also speak to the nurses on our Hotline service if you have any questions about COVID-19 and your treatment.
  • Information about further support is available here.

Visiting our hospitals

To keep our patients and staff safe, we are limiting access to all our sites in line with the national NHS guidance. Find out more about our current visiting policy and other arrangements in place to support patients at this time

COVID-19 vaccination & targeted COVID-19 treatments for people with cancer

COVID-19 vaccines

COVID-19 vaccines reduce the risk of catching the virus or becoming seriously unwell with it. Read more about COVID-19 vaccination for people on active cancer treatment.

Targeted COVID-19 treatment

Those people at highest risk of becoming seriously unwell if they catch COVID-19 may be offered targeted treatments to help their immune systems fight the virus. These treatments have been shown to reduce hospitalisations and the risk of death from COVID-19.

Many people with cancer will be eligible for these treatments if they have a positive PCR test for COVID-19. You can find out more about the treatments and eligible groups on this page of the NHS website.

Your GP should contact you to let you know if you are eligible. Our consultants and specialist teams may also inform you about this, especially if you are eligible and have only recently been diagnosed with cancer.

If you have any questions, please ask your specialist team.

Protecting yourself from COVID-19

People having certain types of cancer treatment and people who have specific cancers are at high risk of getting seriously ill from COVID-19.

The links below provide more information about who is at high risk of getting seriously ill from the virus. They also explain the extra steps you can take to avoid catching it:

In addition to this, we recommend anyone with cancer reduces their risk of infection:

  • Take extra care when leaving the house – try avoiding busy times of the day when you know lots of people will be out doing the same thing.
  • Wear a face covering.
  • Keep at least two metres away from people outside your household.
  • Wash your hands for 20 seconds as soon as you return home with soap and warm water.
  • Keep rooms well ventilated by opening the windows or doors regularly to let in fresh air.

Cancer support - COVID-19

Coronavirus (COVID-19) has had a huge impact on all our lives, especially those living with cancer, and it’s understandable that you may still have worries. Whether you would simply like a listening ear or have concerns about everyday things like shopping or about your finances and would like some practical advice, there is a range of support available.

Cancer Support Worker Team:

The Cancer Support Worker team at The Clatterbridge Cancer Centre are here to provide support. They are available from Monday to Friday between 9am and 5pm. The team have a directory of services available if you need any additional support – it ranges from shopping delivery and telephone befriending to prescription collections.

Patients may be referred to a Cancer Support Worker by their doctor, nurse or radiographer. Patients can also refer themselves and get in touch with the team by calling 0151 556 5617.

Cancer Information and Support Centre:

The Cancer Information and Support Centre provides information, advice and practical and emotional support to anyone affected by cancer. There are centres in the reception areas at our Liverpool, Wirral and Aintree hospitals.

You can contact the team for support on 0151 318 8805 / 0151 556 5570 or email

Alternatively, you can contact the National Macmillan Helpline on 0808 808 0000 (7 days a week, 8am-8pm) or visit their website

Macmillan Welfare Benefits Service:

The Macmillan Welfare Benefits Service is also available to support patients at The Clatterbridge Cancer Centre. It offers confidential and comprehensive advice. A Macmillan Welfare Benefits Advisor can assist patients over the telephone to claim benefits they may be entitled to whilst undergoing cancer treatment. They can also offer support with filling in the necessary forms. The service is open Monday to Friday between 9am and 5pm. Patients can ask their doctor, nurse or radiographer to make a referral or can contact the advisers directly on 0151 556 5228.

Headstrong Service:

Unfortunately our Headstrong Service is currently closed. However, the team at the Cancer Information and Support Centre are supporting patients who are experiencing hair loss due to cancer treatment and have a range of hats and scarves for sale. Their contact details are in the Cancer Information and Support Centre section above.

Macmillan Cancer Support:

Macmillan Cancer Support's website has an in-depth section on coronavirus (COVID-19), with the latest coronavirus guidance for people with cancer and links to further information about the support available.

Maggie’s Wirral:

Located on the grounds of Clatterbridge Cancer Centre – Wirral, Maggie’s provides free practical, emotional and social support for people living with cancer. You can find full details on their website, including their current services and timetable . For the most up to date information, follow Maggies Wirral on Facebook.

COVID-19 advice for patients of The Clatterbridge Cancer Centre:

If you are a patient and have any questions relating to COVID-19 and your cancer treatment or clinic appointment, please contact your specialist care team for advice or call our Hotline (0800 169 5555). They will advise you what to do.

COVID-19 information & advice in accessible formats

Information on how to stay alert and what to do if you think you may have coronavirus has been published in a wide range of formats, including:

SignHealth BSL Videos

SignHealth, The Deaf Health Charity, have been producing BSL briefing videos and other useful advice and guidance on COVID-19. These videos can all be found here.


You may have some questions about COVID-19 and what it means for people receiving cancer care at The Clatterbridge Cancer Centre.

Visit our Frequently Asked Questions (FAQs) page for more information and advice.