At The Clatterbridge Cancer Centre we are dedicated to providing the best cancer care to the population we serve – and we want to improve that care by listening to our patients and those whose lives we touch.

Each year, the Radiology department undertakes a survey of outpatients attending our departments for imaging procedures such as X-ray, CT, MRI, ultrasound, nuclear medicine and PET-CT.

Latest survey results

Click here to read the results of the latest survey in 2026.

Actions have been developed based on these results and are now being implemented. 

Question 1: Prior to arriving today, did you receive sufficient information about what to expect during your X-ray or scan?

97% of people answered yes, the same as last year.


Question 2: Did you know that you could telephone the Radiology Department with any queries about your X-ray or scan, or to discuss appointment changes?

89% of people answered yes, up from 85% last year.


Question 3: How satisfied were you with the Radiology waiting areas you used today?

99% of people said they were satisfied, up from 96% last year.


Question 4: Were you satisfied with the security of your belongings during your visit to Radiology?

100% of people answered yes, up from 94% last year.


Question 5: If there were any delays that occurred during your visit to Radiology today, were you kept informed?

63% of people answered yes, down from 74% last year.


Question 6: Did the staff act in a courteous and professional manner?

99% of people answered yes, slightly down from 100% last year.


Question 7: Did the members of the Radiology staff who carried out the procedure introduce themselves?

99.7% of people answered yes, slightly up from 99% last year.


Question 8: Do you feel that your privacy and dignity were respected during your visit to Radiology today?

99.7% of people answered yes, slightly down from 100% last year.


Question 9: If you have any additional needs were they addressed, prior to, or during, your visit to the Radiology Department?

91% of people answered yes, down from 100% last year.


Question 10: Did the Radiology staff clearly explain the procedure for your X-ray or scan?

99% of people answered yes, the same as last year.


Question 11: If you had any anxieties or concerns about your X-ray or scan, were you able to talk to a member of the Radiology staff about them?

95% of people answered yes, slightly down from 96% last year.


Question 12: After your X-ray or scan was it clear as to how you would receive your results?

93% of people answered yes, slightly down from 94% last year.


Question 13: After you X-ray or scan was it clear as to when you would receive your results?

89% of people answered yes, the same as last year.


Question 14: Were you aware of The Clatterbridge Cancer Centre's policy regarding consent for the use of your images for teaching and/or research?

63% of people answered yes, up from 61% last year.


Question 15: Overall, how would you rate your visit to the Radiology Department today?

99% of people rated it as good, very good or excellent.