Clinical letters to patients

If you have any queries about the content of your letter, please ring The Macmillan Cancer Information and Support help line on 0151 556 5570 from 10.00am – 16.00pm Monday to Friday.

Alternatively, you can contact the PALS helpline on 0151 556 5203.

We are committed to enabling patients choose if they would like to receive copies of clinicians’ letters about them. We hope that this information will help you to decide if you want to receive a copy of your letters, and you can also discuss it in more detail during your consultation with the doctor.

Only the patient, or in the case of a child, a parent/guardian can request a copy of letters, and you can change your mind at any time.

Further down this page there is a link to the consent form if you would like to receive copies of these letters.

What kind of letters would I receive?

We will send you copies of the letters that our doctors and healthcare professionals send to your GP. We will however not send you test results such as blood tests.

What are the benefits for me?

The NHS believes that providing you with copies of information can have several potential benefits:

  • It allows for more trust between you and our clinicians
  • You will have a better understanding of your condition and how you can help yourself
  • You will be more informed and more able to make decisions about treatment options
  • You will be better prepared for your treatment and less anxious
  • You will be reminded about advice on recommended self-care and lifestyle changes

Why might you not want to see them?

  • You do not want written information about your illness - there may be information in the letter that could upset you
  • You believe that you have sufficient information
  • You have problems with privacy at home and do not want other members of your family to know about your illness

What if I need the information in a different format?

If letters are not suitable, please inform us and we will see if we can provide the information in another way for you.

I have made my decision

  • I don’t want a copy

If you decide you do not want a copy of your letters, you don’t need to do anything. We will only send letters out if they are requested.

  • I want a copy

If you decide you want a copy of your clinical letters, please read the attached booklet and complete the consent form at the back and send it to your consultant’s secretary.

Your letters can be sent to another address if you prefer, but you must let us know. Please allow up to six weeks for receipt of the letter.

We will make every effort to ensure your confidentiality is maintained; however, we cannot be held responsible for postal service breaches of confidentiality where letters are misdirected and read by someone other than you.

Other ways to view and obtain information

You can also request to have a copy of your medical records. Please apply in writing to the Clerical Manager. An administration charge of £10.00 will be made to cover the cost of copies. You may also choose to read your notes as an inpatient at a time agreed with a health professional or receive copy notes. In either case your consultant must agree to this to ensure that no harmful information is released.

Accessing your medical records

Helpline

If you have any queries about the content of your letter, please ring The Macmillan Cancer Information and Support help line on 0151 556 5570 from 10.00am – 16.00pm Monday to Friday.

Alternatively, you can contact the PALS helpline on 0151 556 5203.