(For treatment side effects and complications only)
Sometimes people with cancer need urgent advice or care about treatment side-effects or other complications of cancer. We have specially trained staff who can provide expert advice.
Our Hotline team is available 24 hours a day, seven days a week if you need urgent advice or care related to your cancer treatment or diagnosis if:
Our Hotline is staffed by specialist cancer nurses who can provide expert advice. They are specially trained to help with complications of cancer and any side-effects from your treatment. They can also access any information they need from your cancer health records so they can provide the right advice.
You can call them for free any time on:
0800 169 5555
If you are deaf or hard of hearing, you can call our Hotline using the Relay UK service.
If our Hotline team think you need further assessment, they will refer you to the right place. This could be:
Our Clinical Decisions Unit (CDU) specialises in urgent and emergency cancer care. The unit is open during the day from Monday to Friday and is based on Level 2 of Clatterbridge Cancer Centre - Liverpool (CCC-Liverpool).
Patients must be referred to the CDU by our Hotline team, their cancer care team, another team within The Clatterbridge Cancer Centre or their GP. (Please don't come directly to CDU.) It provides urgent assessment and initial treatment for people with cancer who have become unwell or developed complications that need urgent clinical assessment. These include:
Once patients have been assessed and had any immediate care needed, the CDU team will monitor their condition and arrange next steps. For example: