(For treatment side effects and complications only)
Our commitment to patient experience, engagement, inclusion and involvement was developed & co-produced with patients, their families, carers, members of the public and staff. Working together, we can realise our mission as a leading cancer centre to: ‘Drive improved outcomes and experience through our unique network of specialist cancer care across Cheshire & Merseyside’.
Download Our Commitment: Patient experience, engagement, inclusion & involvement 2022-2025
Patient experience is about how the process of receiving care feels for the patient, their family and carers. We want every patient to have a positive experience of care. The Department of Health and Social Care defines this as:
"Getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way, having information to make choices, to feel confident and in control, being talked to and listened to as an equal and being treated with honesty, respect and dignity."
Our patient experience commitment is in line with our mission the core themes of our overall Five-Year Strategic Plan (2021-2025) and, importantly, our Trust values. It was developed through workshops with a wide range of representatives and some key themes emerged.
People said they wanted us to:
Our commitment makes the following four promises in relation to patient experience, engagement, inclusion and involvement:
We want to make sure you feel confident and safe under our care. We aim to offer clear and simple ways for everyone to give feedback and to be involved when they want to be.
Collecting your feedback
We will continue to collect your feedback in different ways to suit your needs.
Reporting your feedback
We will work with patient and carer representatives to streamline our committees, in line with feedback we receive.
Acting on your feedback
We will publish regular reports and action plans. And we will use ‘You said we heard’ displays on the department TV screens and noticeboards to keep you informed of local issues.
Personalising your feedback
We will provide individually tailored support for everyone who has concerns.
We will do the following: