Support for patients during Coronavirus (COVID-19) pandemic

Coronavirus (COVID-19) has had a huge impact on all our lives, especially those living with cancer, and it’s understandable that you may still have worries.

During the peak of the pandemic, the government advised those who were clinically extremely vulnerable to take extra precautions known as ‘shielding’. This advice changed from 1st August 2020 for England and will change for Wales from 16th August.

The government is advising that there is no requirement to shield at the moment in England. This is because the rates of transmission of coronavirus (COVID-19) in the community have fallen significantly.

We appreciate that this decision may raise some concerns and anxiety to our patients after shielding and being at home for several months. Whether you would simply like a listening ear or have concerns about everyday things like shopping or about your finances and would like some practical advice, there is a range of support available.


Cancer Support Worker Team:

The Cancer Support Worker team at The Clatterbridge Cancer Centre are here to provide support during these unprecedented times. They are available from Monday to Friday between 9am and 5pm. The team have a directory of services available if you need any additional support – it ranges from shopping delivery and telephone befriending to prescription collections.

Patients may be referred to a Cancer Support Worker by their doctor, nurse or radiographer. Patients can also refer themselves and get in touch with the team by calling 0151 556 5617.


Macmillan Cancer Information and Support Centre:

The Macmillan Cancer Information and Support Centre is available for information, advice and practical and emotional support to anyone affected by cancer. There is a centre in the reception areas at our Liverpool, Wirral and Aintree hospitals operating on a rota basis during this time.

You can telephone the team for support on 0151 556 5570 or email deborah.dejonge@nhs.net


Macmillan Welfare Benefits Service:

The Macmillan Welfare Benefits Service is also available to support patients at The Clatterbridge Cancer Centre. It offers confidential and comprehensive advice. A Macmillan Welfare Benefits Advisor can assist patients over the telephone to claim benefits they may be entitled to whilst undergoing cancer treatment. They can also offer support with filling in the necessary forms. The service is open Monday to Friday between 9am and 5pm. Patients should ask their doctor, nurse or radiographer to make a referral.


Headstrong Service:

Unfortunately our Headstrong Service is currently closed due to social distancing rules. However, the team at the Macmillan Cancer Information and Support Centre are supporting patients who are experiencing hair loss due to cancer treatment and have a range of hats and scarves for sale.


Macmillan Cancer Support:

  • Coronavirus (COVID-19) Guidance for people with cancer: Macmillan Cancer Support has an in-depth section on their website here, with the latest coronavirus guidance for people with cancer. This includes information on the help available to you and financial support, as well as a Coronavirus Guide which will give you information and support based on your own needs.
  • Macmillan Wellbeing Coaching: Macmillan’s wellbeing coach service supports people affected by cancer to work towards making a positive change in their life. This service is free and sessions are held remotely. You can receive up to six sessions with a coach and will be provided with tools and techniques to work towards your goal. To find out more and refer yourself to the service, click here.


Maggie’s Merseyside:

Located on the grounds of Clatterbridge Cancer Centre – Wirral, Maggie’s provides free practical, emotional and social support for people living with cancer. During this time they are still here to support with benefits advice, specialist nursing support and a range of courses and groups. To find out more click here. For the most up to date information, follow Maggie’s Merseyside on Facebook.


COVID-19 Helpline:

If you are a patient and have any questions regarding coronavirus in relation to your cancer treatment or clinic appointment please call our COVID-19 Helpline on 0151 318 8048. The helpline is open Monday - Friday from 9am until 5pm.

Please note, if you are unwell and need to contact us about your treatment and/or side effects please contact The Clatterbridge Cancer Centre Hotline on 0800 169 5555. The Clatterbridge Cancer Centre Hotline is open 24 hours a day.