Patients rate The Clatterbridge Cancer Centre as one of the best hospitals in the country
Posted 21st July 2017
Patients at The Clatterbridge Cancer Centre NHS Foundation Trust have once again rated the hospital among the best in England.
Results published in the Care Quality Commission's Inpatient Survey for 2016, saw the specialist Merseyside centre named as one of the top three hospitals for Overall Experience.
The Clatterbridge Cancer Centre was ranked "Better" than other hospitals in 10 categories. They included crucial areas such as Care and Treatment, Nurses, Doctors and Waiting Lists.
Now, in further analysis of the survey results, the Trust has been named among the highest band, "Much better than expected", with results that indicate patient experience that was substantially better than elsewhere. Only six other acute trusts were named in this category.
This was the second year The Clatterbridge Cancer Centre was classed as "Much better".
This survey looked at the experiences of 77,850 people who received care at an NHS hospital in July 2016. Between August 2016 and January 2017, a questionnaire was sent to 1,250 recent inpatients at each hospital trust.
Responses were received from 217 patients at The Clatterbridge Cancer Centre.
Patients were asked to answer questions about different aspects of their care and treatment. Based on their responses, each NHS trust was given a score out of 10 for each question.
Each hospital trust also received a rating of "Better", "About the same" or "Worse" * for how it scored in comparison to others.
For Waiting Lists and Planned Admissions, The Clatterbridge Cancer Centre achieved 9.6/10. For the section Waiting to Get a Bed, the mark was also 9.6/10. The score for cleanliness of a room or ward was 9.7. Patients scored the Trust at 9.1/10 for Operations and Procedures. They were all the highest score achieved in the survey.
In-patients at The Clatterbridge Cancer Centre gave their Overall Experience a mark of 9.1/10, the second highest rating in the whole country. Only one other trust achieved the same score, while one hospital scored 9.2.
The results from the survey are a crucial way of improving quality of care.
Helen Porter, Director of Nursing and Quality at The Clatterbridge Cancer Centre, said: "We really value the opinions of our patients and are always delighted to receive feedback from the people we treat.
"It is extremely rewarding to see the professionalism and expertise of our staff recognised in this way and we will continue to strive to deliver the very best of care."
A full copy of the survey is available by visiting the Care Quality Commission website. Click here.
To see more detail on trusts that are "Much better than expected" click here.