Posted 13th June 2018
Patients at The Clatterbridge Cancer Centre NHS Foundation Trust have once again rated the hospital among the best in England.
Results published in the Care Quality Commission’s Adult Inpatient Survey for 2017, saw the specialist Merseyside centre ranked as one of the top five hospitals for Overall Experience.
The survey asked people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink and assist with personal hygiene, and on their discharge arrangements.
The Clatterbridge Cancer Centre was ranked “Better” than other hospitals in nine categories. They included crucial areas such as Care and Treatment, Nurses, Doctors, Waiting Lists and Operations and Procedures.
This survey looked at the experiences of people who spent at least one night as an inpatient in July 2017, and they were sent a questionnaire between September of last year and January 2018.
Responses were received from 275 inpatients.
They were asked to answer questions about different aspects of their care and treatment. Based on their responses, each NHS trust was given a score for each question.
Each hospital trust also received a rating of “Better”, “About the same” or “Worse” * for how it scored in comparison to others.
Inpatients rated their Overall Experience while in The Clatterbridge Cancer Centre as 9 out of 10, with a score of 9.6 when they were asked if they were treated with respect and dignity.
Confidence in medical staff was high. When asked if they felt nurses answered important questions in a way they could understand, the score was up from 9 out of 10 in 2016 to 9.2. The same question about doctors saw a score of 9.1, up from 8.9 a year ago.
For Waiting Lists and Planned Admissions, The Clatterbridge Cancer Centre achieved 9.7 out of 10.
The score for cleanliness of a room or ward was 9.7 and hydration also scored well with 9.8 out of 10 for the question: “Did you get enough to drink”.
The results from the survey are a crucial way of improving quality of care.
Sheila Lloyd, Director of Nursing and Quality at The Clatterbridge Cancer Centre, left, said: “We are delighted to have received these outstanding results in the Adult Inpatient Survey.
“They are a true reflection of the care and dedication of our staff in looking after our patients and their families and carers.
“We value the opinions of our patients very highly. We constantly strive to listen to their voices and learn from them so we can continue to improve.”
You can read the full results of the survey here