High Quality & Safe Care

Quality and safety is at the heart of what all our staff aim to achieve for the patients in our care.

We are determined to improve people's health and wellbeing by delivering against a set of objectives which will ensure the quality of our services continues to improve.

It’s also important we are open and honest about the quality and safety of our services, as we believe that the public has a right to know how their specialist cancer centre is performing.

This section covers key areas of quality and safety such as harmfree care, complaints, cleanliness, views of patients and staff and improvement initiatives. Information can be found under the following headings:

In addition, we agree a number of Commissioning for Quality and Innovation (CQUIN) initiatives with our Commissioners every year. These are developed by national experts, to drive improvement in healthcare. Our 2016/2017 CQUINs are:

  • Timely Identification and Treatment of Sepsis: supporting prompt identification and appropriate treatment of life-threatening infections
  • Antimicrobial Resistance and Antimicrobial Stewardship: supporting the reduction of clinically inappropriate antibiotic prescription and consumption
  • Enhanced Supportive Care: preventing and managing the adverse effects of cancer and its treatment
  • Clinical Utilisation Review: helping to prevent unnecessary hospital admissions and reduce length of stay for patients by determining the most suitable level of care according to clinical need
  • Dose Banding: standardising chemotherapy doses to increase safety and efficiency
  • Staff Health and Wellbeing Initiatives: promoting healthy staff (including having the flu vaccination) and the availability of healthy food on the hospital sites

Further details of all CQUINs are available at https://www.england.nhs.uk/nhs-standard-contract/cquin/

We want the information we provide to be relevant, adequate and easy to understand. Please let us know how we can improve by completing this feedback form.

ISO 9001: 2015
ISO 9001 is an internationally recognised Quality Management System Standard that is designed to help organisations to manage, monitor and continually improve service quality.

The Radiotherapy directorate has been accredited to the Standard since 1998 and CCC achieved Trust wide accreditation in 2007.

In March 2018, our ISO 9001 certification body, the British Standards Institute (BSI) assessed the Trust as compliant with the latest version of the Standard, ISO 9001: 2015, 6 months ahead of the planned schedule.

The scope of certification covers delivery of Radiotherapy, Imaging, Chemotherapy and Nursing services. Compliance with the standard requires that the Trust demonstrates a commitment to quality and safety across all levels of the organisation and can show evidence of monitoring of quality and resulting improvements to the service provided to patients.